Privacy Policy

Last updated: May 18, 2025

IndustraX Heavy Industries Ltd. ("IndustraX," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website industrax.com (the "Site") or engage with our services. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

• Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, that you voluntarily give to us when you fill out a contact form, request a quote, or subscribe to our newsletter.
• Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site.
• Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site. We store only very limited, if any, financial data. Most financial data is transferred to our payment processor, Stripe, and you should review their privacy policy.
• Cookies and Tracking Technologies: We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

• Respond to your inquiries and provide customer support.
• Process your requests for quotes, proposals, or services.
• Send you marketing and promotional communications (with your consent where required).
• Improve our Site and services based on your feedback and interactions.
• Monitor and analyze usage and trends to improve your experience.
• Comply with legal and regulatory obligations.
• Prevent fraudulent transactions and monitor against theft.

3. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities on our Site. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our Site.

You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling cookies may affect the functionality of our Site.

We use the following types of cookies:

• Essential Cookies: Necessary for the operation of the Site.
• Analytics Cookies: Help us understand how visitors interact with the Site.
• Functional Cookies: Remember your preferences and personalize your experience.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share your data with trusted third-party vendors who perform services on our behalf, such as hosting, analytics, email delivery, and payment processing. These providers are bound by contractual obligations to keep your information confidential.
• Legal Obligations: We may disclose your information if required to do so by law or in response to valid legal requests from public authorities (e.g., a court or government agency).
• Business Transfers: If IndustraX is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect the personal information we collect and store. These measures include encryption, firewalls, secure server infrastructure, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When your data is no longer needed, we will securely delete or anonymize it.

7. Your Rights (GDPR & CCPA)

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data under certain conditions.
• Restriction: Request restriction of processing your data.
• Portability: Request transfer of your data to another organization.
• Objection: Object to processing based on legitimate interests or direct marketing.
• Non‑Discrimination: Exercise your rights without discrimination (CCPA).

To exercise any of these rights, please contact us using the information in Section 10. We will respond within the timeframe required by applicable law.

8. International Data Transfers

IndustraX operates globally, and your information may be transferred to and processed in countries other than your own. These countries may have data protection laws that differ from your jurisdiction. We ensure that appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your data during international transfers.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be effective as of the "Last updated" date shown at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

IndustraX Heavy Industries Ltd.
1200 Energy Boulevard
Houston, TX 77002, USA
Email: privacy@industrax.com
Phone: +1 (800) INDUSTRAX